Frequently asked questions:
What does it cost to sell on Yimbly?
No Upfront Costs - Embrace a risk-free access into our marketplace with our no upfront costs. Our commitment to your success means you can focus on what truly matters – showcasing your offerings and building meaningful connections with our customers.
We work on a commission only basis & your seller success manager can take you through your options during onboarding.
Do you deviate from the classic marketplace model?
Yimbly assumes Merchant of Record responsibility for managing customer payments & handles all customer services enquiries. We then collaborate with sellers to ensure efficient order fulfilment, simplifying the customer experience.
We work on an commission grid structure. The difference being we will take the payment in full from the customer, then generate a self billing invoice on your behalf every 7 days to pay you for that order less our agreed commission.
What should I expect from you in terms of payout?
Invoicing Process - The system will self generate invoices every 7 days on the Sellers behalf at the agreed commission cost for all successful orders 21 days past dispatch.
Weekly Payment Runs - We will then settle all order invoices within 7 working days via BACS.
Real world example - So an order without any issues (i.e. cancellation, refund, return) should be paid into your account within 30-37 days of the order being dispatched.
What is the timeline for the onboarding process?
The timeline for the onboarding process varies depending on the number of products you have, your integration method etc.. However, having your business details ready, such as your business registration number, Liability Insurance etc... will expedite the setup process.
However a Seller Success manager will be appointed to your account to support you all the way through onboarding and then support you to grow & accelerate.
What are your requirements for joining?
- Great Products & Offers
- High stock availability
- Superb level of service
- Expert Level Fulfilment
- Product Liability Insurance
- UK Based Company & Warehouse
What are your expected SLAs from sellers?
We will need you to respond to sales & order related messages from our customer services team within 24 hours. Also fast, reliable and consistent fulfilment of orders from your warehouse.
Do I receive assistance to get started on Yimbly?
Yes, one of our Seller Success managers will be appointed to your account to support you all the way through onboarding and then support you to grow & accelerate.
Is there anything I can’t sell on Yimbly?
Our core categories are; Home, Furniture, Electricals, Garden, Pets, Kids & Toys, Health, Beauty, Wellbeing, Sport & Leisure.
Our customer base is mid-market, so we focus on offering household brands at a price point that aligns with our audiences.
As long as your products match these criteria then they should be a good fit. However your Seller onboarding manager will assess this with you early on in the process.
How do Shipping costs work?
The Yimbly platform charges the customer a single shipping fee for the whole order. Whether it's for a single item or multiple items from multiple sellers. Ensuring the customer gets the best experience & we remove barriers to increasing basket sizes & Average Order Values.
We simply ask that you have your inventory in stock & can ship to anywhere in the UK.